My Business Story: I Aim to Misbehave

robin-hood

What kind of story do you tell about your business? I know what mine is.

If there were ever any question about what I stand for – how I do business, how I think businesses should do business – just look toward my Ignite videos. There was one in particular that caught my eye yesterday.

(click here if you’re viewing this through the RSS feed)

I don’t take my cues from the prim and proper. I take my cues from people like Katrina Pfannkuch, Erika Napoletano, Naomi Dunford, Logan Zanelli, and other business bad-asses. (Katrina probably wouldn’t label herself a bad-ass, but she’s rockstar like Lisa Loeb. And even the burliest construction worker breaks down in tears to Stay.)

I Aim to Misbehave. It’s high time for a new kind of storytelling in business. I thought of myself for a long time as The Geek Superhero. The more I think about it, the more I realize I’m telling the stories of business superheroes every day. I’m going to dedicate my professional life to re-direct attention to the people and products that matter and away from the businesses that treat us poorly and waste our time. Color me a web marketing Robin Hood. All that’s left is to fight a pair of tights.

(Header Photo: Robin Hood, Men In Tights by Jameson42)

Posted in Business Life, Business Storyteller, Entrepreneurship | Tagged , , | Leave a comment

Five Types of Punks and What To Do About Them

punks

Getting stuck because of another person sucks. And it sucks more when that person is an punk. Here are a few of the ones I’ve encountered and how to deal with them like a Geek Superhero:

  • #1: The Martyr
    I had a group project in College where the team would assign tasks, and regardless of who did what, The Martyr always re-did them. Without asking. The Martyr is that special person who thinks it’s necessary to take on every single little task, no matter who it was assigned to or who offered to take it on – even without telling anyone else they’re doing it. The Martyr’s distrust of other people’s work ethics and quality leads to an insane pile of work, but – as they’re so fond of saying – they were just doing it all for the group. More often than not, they really do believe this. I’ve defeated Martyrs by setting them loose on a task that takes up their time and (anxious) energy, but also serves the group in a meaningful way – like research.
  • #2: The Squid
    One of the places I worked had a particularly talented employee – or at least, that employee liked to think so. This Jerkface found little ways of subverting anyone’s unique ideas, shutting people down, and making himself look good in the process. This Jerkface was a Squid. The Squid is the Martyr with two extra helpings of ambition and evil. The Squid is innocuous enough, hiding in plain sight and observing. The Squid’s primary mission is to eliminate the need for any other team member by figuring out how tasks get done and taking them over or taking a leadership role over those tasks. Over time, the morale of the team diminishes to near nothing and trust is eliminated entirely as the team competes against each other for the remaining crumbs of the pie. The fun doesn’t stop there, though – the Squid keeps on going until they’ve taken everything they can and pushed everyone else away – all for the wanton desire to be in the spotlight. The Squid must be killed on sight or she’ll take the team down – seriously, kick them out before they give you the chance to regret your inaction. In my case, I made the decision to run like hell and leave the company after The Squid became my manager.
  • #3: The Sorry
    I work with a lot of quality people, but occasionally I’ll run into the one that just doesn’t seem to get their act together when the chips are down. The Sorry is that sad sap who consistently apologizes for anything and everything. One excuse after another, delay after delay, inaction created by endless anxiety and worry. The Sorry will never take initiative, even if you desperately need what he has to offer. The Sorry is defeated by reducing their role to bare-bones tasks – one simple project that cannot possibly be delayed. One task that can be handled immediately and done well. Once The Sorry has proven themselves in that arena, add more complexity bit by bit until you reach the point where The Sorry has enough to do but isn’t overwhelmed. For me, The Sorry is always tackled by saying something along the lines of, “Stop apologizing and start doing – let me know how I can help.”
  • #4: The Flake
    I think this one’s universal. Everybody knows the one person in their lives who makes endless promises and appointments and agreements and then never sticks to a single damn one. The Flake is one step worse than The Sorry. The Flake may or may not apologize after they agree to do something and then don’t. In fact, they seem to flake out on flaking out; showing up without any real intention of “being present”. Unfortunately, the causes of The Flake mentality can be many and varied; the worst of which is laziness or a sense of entitlement. These Flakes are unable to be fixed and must be excised from the group. However, if The Flake mentality is the result of being overwhelmed, lack of instruction or understanding, or a lack of commitment, then these can be fixed by figuring out the cause and working around it.
  • #5: The Bull
    I can count on one hand the number of Bulls that I’ve encountered in the workplace, but in volunteer projects, they seem to be everywhere – somebody who just doesn’t understand why you’re not doing things their way. The Bull is a stubborn sonofabitch. They want things their way and they won’t take no for an answer – no matter who they think is wrong. The Bull will run a rampage through the project and take down any creative idea that doesn’t agree with their own in a sort of forced group-think. The Bull can be defeated if not in a position of power by active demonstrations that the other way does work; the group can also easily take power back by threatening to leave. On the other hand, The Bull can be a powerful force when leveraged by a good leader; The Bull takes initiative, sets a course, and tirelessly works to execute on it. It’s only when they get out of control that a problem crops up – and a Bull with a vengeance and enough ambition turns into The Squid.

You’ll always run into punks, what you do when you run into them is up to you – hopefully these 5 are the most common. Are there any that I’ve missed?

(Header photo: Punks)

Posted in Business Life, Geek Superhero, Psychotic Resumes Blog | Tagged , , , , , | 1 Comment

Why Freelancers Get Jaded: A Tale of Two Non-Clients

jerks

Working for yourself, you sometimes realize that people are real jerks. I present to you the tale of two non-clients; tales of woe as relayed to me by two different Freelance friends. To protect the innocent idiots, I’ve redacted their names to be Jerkface A and Jerkface B and slightly altered my friends’ names.

Nate’s Story:
A friend requests my help for Jerkface A’s project. The project sounds fun and something I could rock for them, so I decide to help. Before I even get the chance to pitch a bid, Jerkface A asks for a demo that they can compare to another freelancer who is also working on this project. My friend had no idea about the other freelancer and thought it was a dumb move on Jerkface A’s part.

I really, really should have told them no at this point. I’ve read about this and it never once ends well. But, my friend was invested, and I wasn’t about to make him look bad.

Next time, I’m going to trust my instincts and bow out gracefully. Instead, I busted out a quick demo; probably quicker than I would have, if they hadn’t revealed that I was spending time on work that I might not get any dividends out of.

Note from Nick: in some places, they call this spec work and it’s met with blacklisting. The kind of blacklisting you’d get if you were a suspected communist in the 1950′s.

After busting out the demo, Jerkface A complained that their out-of-date software couldn’t render my work. I spent another 30 minutes creating a screen capture video for Jerkface A to see the work. After all that, they went with the other guy.

Jess’s Story:
Jerkface B requests my help while simultaneously getting some advice elsewhere. Somewhere around the first thirty minutes, I had this feeling that something wasn’t quite right.

Jerkface B then proceeds to ignore every one of my recommendations moving forward. Instead, they’ve got it in their heads this other person knows better than I do. A string of bad advice from this doofus leads them into catastrophic failure that I am requested to fix… along with a few other key things – all for the same project rate.

Weighing the two hours of meetings I’d put in so far against the hassle of fixing their bonehead move, I decided to refund their money and run like hell.

The Moral of the Story: when, in the course of being a freelancer, you encounter a client who gives you rocks in the pit of your stomach, run like hell before you regret it. The same is true for relationships, jobs, internships, volunteer work, group projects, whatever. They need you more than you need them and a client who realizes and appreciates that fact is just around the corner.

Love the clients who love you and trust your instincts – they’re finely-honed senses dedicated to protecting your ass from the tiger (or bad client) about to eat you.

(Header photo: Jerk by Gr8Matt)

Posted in Business Life, Geek Superhero, Psychotic Resumes Blog | Tagged , , , , | 1 Comment